Since this rewards system doesn’t seem to work as intended at the moment, and with the frankly concerning lack of support they offer I no longer feel comfortable using PENN. Despite many attempts to contact support, I have received no response on this issue either.Ī big part of me using PENN for gambling was the rewards system they offered.

Now when I earn rewards they go to this new account which I can’t access as it has the same login email, and the funds in my original account are set to expire since I am not “earning” PENN cash on this account in the allotted 30 day window. 1 tier point for every 12 of coin-in video poker. For Online casinos, Hollywood Casino and Barstool iCasino: 1 tier point for every 12 of coin-in slots. 2 tier points for every 1 of purchased credits at mychoice. 1 tier point for every 10 worth of bets on horse racing. The error message when I try to checkout with my cart states to contact the PENN support email, which has never responded to any issue that I have had.Īdditionally, after the big update to the Sportsbook app, PENN generated a second PENN Play account and number for me on the same email. 1 tier point for every 40 spent on coin-in electronic table games. Despite earning a good amount in PENN Play rewards I am unable to actually use the rewards as it states I can in the PENN Marketplace.